Privacy Policy

1. Introduction & Scope

eqqo ("we", "us", or "the App") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how it is used, and your rights regarding your personal data when using the eqqo mobile and desktop platforms.

2. Data We Collect

We adhere to strict data minimization principles. We only collect data necessary to provide our social synchronization services:

• Account Credentials: Username, email address, and hashed authentication tokens.
• Profile & Identity: Public mascot avatar preferences, favorite teams, trophy showcase selections, and comment skins.
• User-Generated Content: Comments, replies, upvotes/reactions, and watch party messages.
• Social Interactions: Follow relationships, blocked accounts, and user reports.
• Viewing Activity: Explicitly tracked watchlist and watch history items created by you.

3. Microphone & Audio Sync (Critical Privacy Safeguard)

eqqo offers an ambient acoustic synchronization feature to detect playback timestamps in media:

• Transient Processing Only: Audio captured by your device microphone is processed instantaneously in volatile device memory to compute cryptographic fingerprint hashes.
• Never Recorded or Transmitted: We DO NOT record, store, or transmit raw audio recordings or human voice conversations to our servers or any third parties. Acoustic hashes are strictly evaluated against media timecode indices in real time and discarded immediately.
• On-Device Architecture (Patent Pending): Our ambient synchronization executes strictly on-device in volatile hardware memory. Because acoustic matching is conducted entirely on your device, your private environment is never subjected to cloud audio transmission or recording.

4. How We Use Your Data

Your data is used to:

• Deliver real-time synchronized discussions, watch parties, and live scoreboard experiences.
• Enforce community safety, block offensive content, and process user moderation reports.
• Sync your profile across authorized mobile and desktop devices.

Personal Information Safeguard: We DO NOT sell, rent, or trade your personally identifiable information (such as your name, email, or credentials) to third-party data brokers or advertisers.

Aggregated & Anonymized Industry Insights: We may analyze collective, non-personally identifiable usage patterns, comment volume, and engagement timing to produce aggregated market research and media sentiment trends. We may share or license these anonymized, aggregated insights with broadcast partners, content creators, and media research organizations. These reports never contain your identity, personal contact details, or individual user credentials.

5. Third-Party Services & Attribution

eqqo integrates with trusted third-party providers for authentication and metadata:

• Google Sign-In & Apple Sign-In: Used solely for identity verification.
• The Movie Database (TMDb) & JustWatch: Used for public media metadata, artwork, and streaming provider listings.
• Spotify Web API: Used for public album metadata, track durations, and cover artwork.
• External Sports Data Registries: Used for public live scoreboards and sports scheduling.

6. Account & Data Deletion

eqqo Studio and the eqqo app respect your right to privacy and give you full control over your personal data. You may permanently delete your account and all associated personal information at any time.

Option 1: In-App Account Deletion (Instant)

If you have the eqqo app installed on your device, you can delete your account directly:

1. Open the eqqo app and tap your profile avatar or the gear icon to open Settings.
2. Select Account & Security.
3. Tap Delete Account and confirm your choice.

Option 2: Web / Email Deletion Request

If you have uninstalled the application or cannot access your account, you can submit a deletion request by emailing us at contact@eqqosync.com with the subject line "Account Deletion Request" from the email address registered with your eqqo account.

Data Deleted vs. Data Retained

• Data Deleted: Your account profile, authentication credentials, email address, username, synchronized watchlist, viewing history, personalized preferences, and all user-generated comments and reactions are permanently expunged.
• Data Retained: We do not retain any personal or identifiable information following deletion. Aggregated, non-personally identifiable statistical counts (such as total community comments on a historic broadcast) remain anonymized.
• Retention & Processing Window: In-app deletions take effect immediately. Web/email deletion requests are validated and fully purged within 30 days.

7. Child Safety Standards (CSAE & CSAM Prevention)

eqqo Studio maintains an absolute zero-tolerance policy regarding Child Sexual Abuse Material (CSAM) and Child Sexual Abuse and Exploitation (CSAE). We are committed to maintaining a safe, respectful environment for all users and complying fully with applicable child safety and protection laws.

Prohibited Conduct & Automated Safeguards

The transmission, solicitation, depiction, encouragement, or hosting of CSAE or CSAM in any form—including user comments, profile details, avatar images, or private messages—is strictly prohibited and constitutes an immediate violation of our Terms of Service. We employ automated text moderation filters, keyword monitoring, and reactive community reporting to identify and intercept abusive content.

In-App Reporting & Immediate Escalation

eqqo provides straightforward in-app reporting mechanisms on every comment and user profile. When a user flags content or an account for child safety concerns:

• The flagged content and associated account are immediately quarantined from public view pending high-priority review.
• Upon verification of any CSAE or CSAM content, the offending account is permanently banned and prevented from re-registering.
• We preserve all relevant logs, identifiers, and digital evidence in accordance with legal obligations.
• We promptly file reports and refer evidence to the National Center for Missing & Exploited Children (NCMEC) and relevant regional or national law enforcement authorities.

Designated Child Safety Contact

Users, parents, regulators, and law enforcement agencies may contact our designated child safety lead directly with any concerns or urgent reports:

Designated Child Safety Contact: Safety & Compliance Officer
Email: contact@eqqosync.com
Mailing & Escalation Inquiries: eqqo Studio Child Safety Team

8. Contact & Inquiries

If you have questions regarding this Privacy Policy or our security practices, contact us at:

Email: contact@eqqosync.com